Q: The pandemic ushered in some new innovations for patients and dispensaries, including curbside pickup. How do you think these changes are being received by patients? Are they satisfied?
There was a period where we were seeing a lot of complaints from patients. They were centered around mostly one ATC that had instituted a system in which people showed up in the morning to get tickets and either had to wait in line in their cars or come back. Some were reporting four-hour wait times. We worked with them, they put a plan in place to get wait times down and they have done so successfully. When we saw those wait times decrease, we saw complaints really drop off a ledge.
Over the last month, actually, we are seeing ATCs are serving on average 50 more patients a day than they were a month ago, and wait times for ATCs showing up on the same day are averaging 30 minutes. Many are well below that. More patients are being served and wait times are less. We are still in the pandemic and there are issues there. We are making progress but we know more needs to be done.
Is home delivery still a viable idea on the table? What is happening behind the scenes and how is the DOH making this happen?
We are still working on it. We hope to have good news soon.
